FLAG CU Mastercard
FLAG CU is excited to announce our partnership with a new credit card processor to better service your Credit Card needs. As of September 28, 2023, FLAG Credit Union will be known as HELLO CREDIT UNION. Therefore, your new card will reflect our exciting new brand and switch to Visa. This will mean a few changes to your Account, and we want to make sure you know exactly what’s happening.
Key Dates
9/25/2923 - New FLAG CU Credit Card mailed
10/9/23 - Old Credit Card becomes inactive at 6:00 AM
10/9/23 - Activate your new card using last four digits of the primary cardholder’s Social Security number
Your new credit card will come with the following new features:
- 24/7 Cardholder Service: Call 1-(844) 267-8390 (toll-free U.S.) or (571) 526-3626 (International) for balance inquiries, payment information, transactions history, statements request or to dispute a charge.
- For your convenience, we have included frequently asked questions. If you have any additional questions or inquiries before the conversion on 10/9/2023, please call us at 1-(833) 744-2765 on or after the conversion please call 1-(844) 267-8390.
What to know:
- Your new card will be mailed on 9/25/2023. Please wait 7-10 business days for delivery
- New cards will be mailed to all cardholders, regardless if they are primary or secondary cardholders. Your credit card number and your expiration date will change.
- For security reasons, secondary cardholders will have individual new card numbers, CVV number and expiration date for your cards.
- If you plan to use your card at any ATM, you will be required to use a PIN, you can select your unique PIN during the activation of the card or call at a later time to select your PIN.
- For your convenience we have included frequently asked questions. If you have any additional questions or inquiries before the conversion date of 10/9/2023, please call us at 1-833-744-2765 on or after the conversion please at 1-844-267-8390.
We’re proud of our new card offerings and excited to make them available to you. As always, we will remain committed to great service.
Frequently Asked Questions
Why am I receiving a new Credit Card?
FLAG CU is changing the credit card processor to better serve your Credit Card needs. This change requires that a new card be issued.
Will my interest rate change as part of this conversion and card issue?
No. Your Interest rate and other terms in your account will not be changing.
My existing card does not expire for quite a while; can I continue using my existing card until expiration?
No. Your existing card will not work after 10/9/2023. Instructions will come with your new card to ensure it is ready to use on or after 10/9/2023.
My spouse and I both have Visa credit cards, and I only received one card. Will my spouse receive a card?
Yes, as a security feature, all cards being issued with this conversion will have a unique number and will arrive separately. However, you will continue to receive only one bill, regardless of the number of cards on the account.
What do I need to do if I have preauthorized or recurring payments that are tied to my existing Credit Card?
To ensure there is no interruption in recurring or preauthorized payments (such as monthly telephone, electricity, gas bills, insurance, clubs) contact the merchant by 10/9/2023 with your new card number and expiration date.
Will the due date for my credit card payment change?
No. Your due date will stay the same.
Will I need to send my payment to a new location after the conversion?
Yes. The new address will be included on the statement. If you pay this bill through online bill payment, you will need to update the mailing address to P.O. Box 2711, Omaha, NE 68103-2711 after 10/9/2023 to ensure that your payment reaches the processor by your due date.
I set-up my monthly Credit Card payment as an automatic ACH transfer, payroll deduction or as a recurring transfer, Do I have to make any changes?
To ensure there is no interruption in automated payments, contact the provider of this service (ie; another bank or bill pay service) by 10/9/2023 , with your new card number and payment address of P.O Box 2711 Omaha, NE 68103-2711
Will my previous card history transfer to my new card number so I have access to the information if needed?
No, you will not be able to access statements/history online after 10/9/2023, so we recommend you save the statements to your computer or print hard copies, before this date.
